RETURNS
&
EXCHANGES
RETURNS
&
EXCHANGES
Thank you for shopping with RDMswim.com. The following Return and Exchange Policies apply solely to items sold "as is" featured on our SHOP section and DO NOT include custom made orders, competition or bridal swimwear. Please view ORDER/FAQ page to for more information on custom items.
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Reine Du Monde takes great pride in our quality, attention to detail and customer service. Due to hygiene reasons and the intimate nature of our merchandise, we DO NOT offer refunds or exchanges. Every product we send out is initially inspected, however, in the unlikely event of a faulty item, please contact us within 7 days of receipt, and we will happily offer store credit or replace the damaged merchandise.
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Customer is responsible for all shipping and handling charges to return any faulty items. Product must be shipped back unworn, unsoiled, in its original packaging with all tags and hygenic liners attached. If the package does not reach us safely, we will not be able to complete the credit nor replacement, therefore it is recommended to use a tracked method of delivery.
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Once your item is returned to us, has been inspected and agreed upon by both parties, your original method of payment will be credited back (minus original shipping charges and duties paid). Please allow 14 business days for your online credit to be processed. You will be notified by email once finalized. If replacement option has been agreed upon, please be aware that all our products are made to order and may take up to 4 weeks depending on production times at the moment.
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All RDM suits are HANDMADE and slight variations or irregularities MAY occur. We cannot guarantee two suits will be 100% identical or that they will fit the same on different body types; this makes your suit special just for you. Any variations in the color, texture or elasticity of fabrics are characteristics of the fabric and is in no way to be considered defective.
Love your swimsuit but need a little adjustment? Not to worry, we offer free one-time alterations service for your swimsuit if necessary!
(Shipping + Handling costs are not included or refundable for this service).
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CUSTOM, COMPETITIVE OR BRIDAL SWIMWEAR
REFUNDS AND EXCHANGES
All deposits are absolutely non-refundable as materials are specifically purchased for each individual order. Customer must notify RDMswim by emailing rdmswim@gmail.com within 48 hours after deposit has been submitted, to cancel order before
work commences or materials are purchased.
ALL sales of custom orders are FINAL. No refunds or exchanges are permitted. Photos of completed suits will be emailed or posted to RDMswim.com and its social media outlets for customer approval prior to shipping. Payment of balance is deemed as a binding agreement between RDMswim.com and the consumer. It is then considered that you are 100% satisfied with the
physical appearance/aestheti of the item purchased.
Happy Shopping!
PRODUCTION
TIMES
All of Reine du Monde bikinis are made to order. Production times may vary depending on volume of orders at the time. Although we try to complete your orders as quickly as possible, depending on complexity of the suit, it may take up to 6 weeks. Please plan ahead and CONTACT US first if you would like to put a rush service on your suit. We will do our best to accommodate any time restrictions.
Orders are deemed RUSH when there is less than 3 weeks to fully complete and deliver from the time Order Form is submitted.
Please note that due to time constraints, some options may not be available such as colored crystals or specific connectors. Rush shipping may also be required and cost will be estimated at the time order is placed. Invoice for Rush orders must be paid in full prior to commencement . You will receive an email confirmation when your order is being prepared for shipment along with tracking information.
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CARE
INSTRUCTIONS
Most of Reine du Monde bikinis are not meant for prolonged use during strenuous physical activity, in chlorine or saltwater; with some exceptions. Exposure to these elements will cause many of the delicate fabrics to fade, lose elasticity and damage to metal or rhinestone hardware may occur.
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It is strongly advised to wash your bikini as soon as possible and don't let it set/dry any longer than you have to. Please use a mild lingerie or swimwear detergent and hand wash with cold water. Drain until water runs clear and lay flat to dry on a towel.
You may notice that some bikini dyes run at first, especially when still new. Do not bleach or dry clean your suit unless specifically stated. The chemicals are too harsh.
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Extra care must be taken with any RDM suit as they are delicate in nature. When trying on your suit, always pull from the fabric and NEVER the hardware as to not cause tension.
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Enjoy your bikini!
SIZE
CHART
SWIMWEAR
COLLABORATION
Reine du Monde luxury swimwear is new on the market and we love to work with like-minded individuals to expand our brand. We are always looking forward to collaborating with various bloggers, models and influencers from all around the world. If you are interested in an opportunity to connect with RDMswim, you must meet the following criteria:
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> Must have 5,000 or more followers on social media accounts
> Your images align with RDMswim brand identity to appeal to our audience
> RDMswim must be tagged and mentioned in comments that portray our product
> Our swimwear must be clearly visible on photos and images must be of high quality
> Your post must take place within 30 days of receipt of our swimwear sample
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A member of our team will be in touch and answer any queries you may have. Thank you for your interest in the brand and we look forward to hearing from you.
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